Yodel.io

Starting with Yodel - FAQs 7

• Making a call in Slack
• Slack Integration
• User permissions
• Receive calls in Slack
• Get a Yodel number

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Plans & Pricing 6

• Cancelation Policy
• Up- or downgrade your account
• Pricing, cost, etc.
• Country list for phone numbers
• Credit system

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Features 21

• Click to dial / Google Chrome Extension
• Welcome Message
• Music on Hold
• Ask for reason
• Canned Responses

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Trial 3

• How long is the trial for?
• Trial duration, extension and access
• Can the trial be extended?

Integrations 12

• Dialogflow app permission
• Slack integration - delete and re-activate integration
• Zapier Integration
• Dialogflow Integration
• QnA Maker Integration

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Call Interface 4

• Call Interface Log In
• How to activate the microphone
• Set a default browser for Yodel URLs
• Call Quality

Get new number and porting 4

• Why was my porting request rejected?
• Phone Numbers Regulatory Requirements For Customers
• Porting phone numbers into Yodel
• Port Away Request

Phone Settings 6

• Ringback tone
• Browser based push notifications to receive notifications for incoming calls
• SIP Support for hardware phones
• Best Practices for Audio Recordings
• User based push notifications

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Troubleshooting 9

• Incident reporting - Yodel status
• Call interface URL
• Call interface log in - Error Code 404
• Set a default browser for Yodel calls
• Call Quality

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Yodel Apps 3

• iOS App
• macOS and Windows App
• Android Preview

Company Documents 3

• Terms of Service
• Privacy Policy
• List of 3rd party providers (GDPR Sub-Processors)

Regulatory Requirements 16

• Country Overview
• GERMANY (DE)
• UNITED ARAB EMIRATES (AE)
• VENEZUELA (VE)
• TURKEY (TR)

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