Troubleshooting

Incident reporting - Yodel status
We are continuously informing you about the status of the Yodel platform. To access our live page for any incidents, please use this URL: https://status.y...
Mon, 9 Jul, 2018 at 10:13 PM
Call interface URL
For most support issues, we will ask you to provide a call URL so the team can have a look what went wrong.   You will find the call URL in the browser ...
Mon, 9 Jul, 2018 at 10:14 PM
Call interface log in - Error Code 404
As soon as you want to start or answer a call, the Yodel Call Interface pops up. If you have logged in once before into the Call Interface, you will...
Mon, 9 Jul, 2018 at 10:16 PM
Set a default browser for Yodel calls
You might want to open the Yodel call URLs with a different default browser. If so, you can use http://www.browserfairy.com to define your preferred browser...
Mon, 9 Jul, 2018 at 10:17 PM
Call Quality
As the Yodel calls are VoIP-based (Voice over IP), the call quality relies on your current internet connection. The internet connection depends on your loc...
Mon, 9 Jul, 2018 at 10:18 PM
Audio files are not playing in manage.yodel.io
If you are using Safari when editing your Yodel settings on your manage.yodel.io interface, you may experience that audio files are not played.  Please ...
Mon, 9 Jul, 2018 at 10:22 PM
Blocking a number
You can block a number on manage.yodel.io/contacts by adding the number as a contact and checking the box 'block contact'. All future calls from t...
Mon, 9 Jul, 2018 at 10:23 PM