Features

Click to Dial / Chrome & Firefox Extension
The Yodel browser extension supported by Chrome & Firefox lets you click on numbers directly from your browser to start a call. No matter if you'r...
Tue, 9 Feb, 2021 at 10:53 AM
Welcome Message
Go to the number settings (1. step) in https://manage.yodel.io/ and then click on one of your phone numbers (2. step). Scroll down to the op...
Wed, 2 Jun, 2021 at 4:07 PM
Music on Hold
If you want to play some music while your callers are waiting for your team to answer the call activate the section "Music on hold" for your phone...
Tue, 10 Jul, 2018 at 3:41 AM
Ask for reason
You can activate 'Ask for Reason' if you want to know why someone is calling before you answer the call. Simply activate 'Ask for Reason&...
Wed, 10 Feb, 2021 at 9:10 AM
Canned Responses
This feature helps you when you are not able to answer the phone but want to leave the caller a message. This is similar to the iPhone feature when you have...
Wed, 10 Feb, 2021 at 9:11 AM
Voicemail and forward call
If you want to record a message when your team cannot answer the call activate the section "Voicemail" for your phone number in manage.yodel.io. ...
Mon, 17 Aug, 2020 at 1:50 PM
Office Hours
With Office Hours you can select time slots for when your business line should be active. Outside of your Office Hours, callers will get informed that they ...
Wed, 10 Feb, 2021 at 9:12 AM
Contacts
To manage your contacts, please go to manage.yodel.io/contacts. There, you can edit the following: 1. adding a new contact (by clicking on "new...
Wed, 10 Feb, 2021 at 2:41 PM
Supported Languages
The following list shows which languages and accents Yodel supports for the voice-over: English, US English, British English, Welsh English, Australi...
Thu, 11 Feb, 2021 at 3:04 PM
Routing Calls in Slack / Slack Voice IVR
You can route calls to dedicated people or team in Slack by activating the 'Ask for reason and Voice IVR'-feature on manage.yodel.io. By adding...
Wed, 10 Feb, 2021 at 9:17 AM