Your privacy is critically important to us. At Yodel we have a few fundamental principles:
We don’t ask you for personal information unless we truly need it. (We can’t stand services that ask you for things like your gender or income level for no apparent reason.)
We don’t share your personal information with anyone except to comply with the law, develop our products, or protect our rights.
We don’t store personal information on our servers unless required for the on-going operation of one of our services.
If you have questions about deleting or correcting your personal data please contact our support team.
The responsible party within the meaning of the applicable data protection laws is: YodelTalk Limited located at The Leeming Building, Vicar Lane, Leeds, England, LS2 7JF and registered with the Registrar of Companies (England and Wales), (Company number 10230818) and its affiliates YodelTalk, Inc. and YodelTalk GmbH ("Yodel"). YodelTalk Limited is held by Sendinblue SAS, registered at 7 Rue de Madrid, 75008 Paris, France.
Yodel operates several websites including yodel.io and yodeltalk.com. It is Yodel’s policy to respect your privacy regarding any information we may collect while operating our websites.
Like most website operators, Yodel collects non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. Yodel’s purpose in collecting non-personally identifying information is to better understand how Yodel’s visitors use its website. From time to time, Yodel may release non-personally-identifying information in the aggregate, e.g., by publishing a report on trends in the usage of its website.
Yodel also collects potentially personally-identifying information like Internet Protocol (IP) addresses or phone numbes. Yodel only discloses IP addresses and phone numbers under the same circumstances that it uses and discloses personally-identifying information as described below, except that blog commenter IP addresses and email addresses are visible and disclosed to the administrators of the blog where the comment was left.
What information do we collect from you?
We collect information about you when you register for an account for Yodel. For example, you provide billing information when you purchase one of our services. By using Yodel we collect data that includes phone numbers, contact details, and related usage information but also voicemails and text messages.
Which information do we forward to other service providers?
To fulfil the contract with you we forward information about you and your usage to our service providers which may be located outside the EU but have confirmed to be GDPR compliant. This includes for example billing information, phone numbers, contact details, voicemails and text messages.
Where do we store your information?
The host servers on which Yodel processes and stores its databases are located within data centres which may be located outside the EU but have confirmed to be GDPR compliant. We will inform you immediately, to the extent we are legally authorised to do so, in case of any application or order originating from an administrative or judicial authority relating to your personal data.
What do we use your information for?
Any of the information we collect from you (either personally-identifying or non-personally-identifying) may be used in one of the following ways:
- To fulfil the contract with you: to be able to provide the services to you according to your order.
- To personalize your experience: your information helps us to better respond to your individual needs.
- To improve our website: we continually strive to improve our website offerings based on the information and feedback we receive from you.
- To improve customer service: your information helps us to more effectively respond to your customer service requests and support needs.
- To process transactions: your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
- To administer a contest, promotion, survey or other site features.
- To send periodic emails: The email addresses you provide, will only be used to send you information and updates pertaining to your order.
Gathering of Personally-Identifying Information
Certain visitors to Yodel’s websites choose to interact with Yodel in ways that require Yodel to gather personally-identifying information. The amount and type of information that Yodel gathers depends on the nature of the interaction. In each case, Yodel collects such information only insofar as is necessary or appropriate to fulfill the purpose of the visitor’s interaction with Yodel. Yodel does not disclose personally-identifying information other than as described below. And visitors can always refuse to supply personally-identifying information, with the caveat that it may prevent them from engaging in certain website-related activities.
Yodel may collect statistics about the behavior of visitors to its websites. Yodel may display this information publicly or provide it to others. However, Yodel does not disclose personally-identifying information other than as described below.
Protection of Certain Personally-Identifying Information
Yodel discloses potentially personally-identifying and personally-identifying information only to those of its employees, contractors and affiliated organizations that (i) need to know that information in order to process it on Yodel’s behalf or to provide services available at Yodel’s websites, and (ii) that have agreed not to disclose it to others. Some of those employees, contractors and affiliated organizations may be located outside of your home country; by using Yodel’s websites, you consent to the transfer of such information to them. Yodel will not rent or sell potentially personally-identifying and personally-identifying information to anyone. Other than to its employees, contractors and affiliated organizations, as described above, Yodel discloses potentially personally-identifying and personally-identifying information only in response to a subpoena, court order or other governmental request, or when Yodel believes in good faith that disclosure is reasonably necessary to protect the property or rights of Yodel, third parties or the public at large. If you are a registered user of an Yodel website and have supplied your email address, Yodel may occasionally send you an email to tell you about new features, solicit your feedback, or just keep you up to date with what’s going on with Yodel and our products. We primarily use our various product blogs to communicate this type of information, so we expect to keep this type of email to a minimum. If you send us a request (for example via a support email or via one of our feedback mechanisms), we reserve the right to publish it in order to help us clarify or respond to your request or to help us support other users. Yodel takes all measures reasonably necessary to protect against the unauthorized access, use, alteration or destruction of potentially personally-identifying and personally-identifying information.
If Yodel, or substantially all of its assets, were acquired, or in the unlikely event that Yodel goes out of business or enters bankruptcy, user information would be one of the assets that is transferred or acquired by a third party. You acknowledge that such transfers may occur, and that any acquirer of Yodel may continue to use your personal information as set forth in this policy.