Features

Web Call button
To customize the look of your button, enter custom CSS in the style key. The container key defines the container in which the button will be placed. Place ...
Tue, 10 Jul, 2018 at 7:10 AM
Custom Response
Custom responses allows you to reply to a caller simply by letting Yodel read out your personalised message. Once you activate the feature canned responses ...
Tue, 10 Jul, 2018 at 7:06 AM
Call Recording
The feature "call recording" can be activated in your number settings in manage.yodel.io and will be played after your welcome message. Depending...
Tue, 10 Jul, 2018 at 7:07 AM
Sending and receiving SMS
Yodel supports text messaging with the Slack integration. A text message will be displayed in your selected Slack channel: ​​ All incoming SMS will b...
Tue, 10 Jul, 2018 at 7:08 AM
Tag calls
To be able to filter calls in your call log by a category, add a "tag" to the call in Slack. Tags can be created right in the Slack interface and...
Tue, 10 Jul, 2018 at 7:09 AM
SSML - teach Yodel how to pronounce specific words
You can control the voice for announcements (Welcome Message, Ask for Reason, Voicemail and Announcement Only) with different tags by using SSML (Speech Syn...
Tue, 10 Jul, 2018 at 7:12 AM
Message Log
On manage.yodel.io/messages all your sent and received text messages are listed. The log shows: - if the message was received or sent - when the message ...
Tue, 31 Jul, 2018 at 10:40 AM
Conversations - Build conversations to automate phone calls
Conversations is a native Yodel functionality that can be used to automate incoming phone calls. You will need to build your own “conversation” and train...
Tue, 16 Oct, 2018 at 3:45 PM
Call Log
You can access the Yodel Call Log at manage.yodel.io/calls or by clicking on the "Call Log" section in the menu bar on manage.yodel.io. W...
Tue, 4 Jun, 2019 at 2:43 PM
Routing calls to users / user based Voice IVR
To automatically route calls to specific users, activate the "Voice IVR" in your number settings at manage.yodel.io. Set specific keyw...
Thu, 4 Jul, 2019 at 2:42 PM