Troubleshooting
We are continuously informing you about the status of the Yodel platform. To access our live page for any incidents, please use this URL: https://status.y...
Tue, 10 Jul, 2018 at 7:13 AM
For most support issues, we will ask you to provide a call URL so the team can have a look at what went wrong. You will find the call URL in the brows...
Wed, 10 Feb, 2021 at 9:27 AM
As soon as you want to start or answer a call, the Yodel Call Interface pops up. If you have logged in once before into the Call Interface, you will...
Mon, 7 Feb, 2022 at 1:51 PM
You might want to open the Yodel call URLs with a different default browser. If so, you can use http://www.browserfairy.com to define your preferred browser...
Tue, 10 Jul, 2018 at 7:17 AM
As the Yodel calls are VoIP-based (Voice over IP), the call quality relies on your current internet connection. The internet connection depends on your loc...
Tue, 10 Jul, 2018 at 7:18 AM
If you are using Safari when editing your Yodel settings on your manage.yodel.io interface, you may experience that audio files are not played. Please ...
Wed, 10 Feb, 2021 at 2:54 PM
You can block a number on manage.yodel.io/contacts by adding the number as a contact and checking the box 'block contact'. All future calls from thi...
Wed, 10 Feb, 2021 at 2:55 PM
We divide countries into different territories the billing section. This is because different countries underly different data protection laws. When you are...
Mon, 19 Nov, 2018 at 10:22 AM
Yodel generally does not support emergency calls. However, it can be set up for some emergency numbers. If this is a necessary requirement for you, please g...
Fri, 3 Jul, 2020 at 12:28 PM
Yodel shows the status of your SMS in Slack and in the message log (https://manage.yodel.io/messages). The description of each status is the following: Ou...
Thu, 10 Dec, 2020 at 9:07 AM