How to install and use the Yodel Integration for Drift


This is a brief article to help you use the new Yodel voice integration for the Drift conversational marketing platform.  


The integration will be rolled out over the next few weeks. You can already secure your spot. Please use this link to sign up: try. yodel.io/drift


The integration was built so sales and support teams using the Drift chat bot can start voice calls right from the conversation using a weblink with no need for phone numbers being exchanged.  


How it works


Here is a brief video showing you how the Yodel integration for Drift starts voice calls in the Drift chat.




How to integrate Yodel with Drift 

After signing up to the early access via this link, you will come to the Drift welcome page in manage.yodel.io. It will include a link to connect Yodel to Drift. 

You can also add your team members to the integration, so they can use voice calls in their live chats as well.



How to use the Yodel integration for Drift

If you are in a chat with a high value prospect or someone that wants to speak right away simply type: /yodel in the note section or use the "+" and select "Yodel".






This will immediately send you and your prospect a link to connect to the call right over the computer.








Simply click “Click here to start” on the admin side and the prospect will click the same on their side and the call will instantly connect with no software needed to install and no phone number to ask for.  That’s it!