MALAYSIA (MY)

Country Summary

Country nameMalaysia
ISO codeMY
RegionAsia
Major carriersCelcom, Maxis, DiGi

Numbers Summary

Mobile Prefixes+6016, +6011
Toll-Free Prefixes+601800

Malaysia: Local Numbers

Requirements for Individuals

Information RequiredDocumentation RequiredAcceptable Documentation One of the following

Name

Proof of Identity

  • Government-issued ID
  • Passport

Address

Must be within locality or region covered by the phone number's prefix; a PO Box is not acceptable where a local address is required.

Proof of Local Address

  • Government-issued ID showing local address (for Malaysian citizens or permanent residents)
  • Work permit showing company and company address (for non-Malaysian citizens)
  • Student ID showing university address (for non-Malaysian citizens)

Requirements for Businesses

Information RequiredDocumentation RequiredAcceptable Documentation One of the following

Business Name

Proof of Identity

  • Business registration

Business Address

Must be within locality or region covered by the phone number's prefix; a PO Box is not acceptable where a local address is required.

Proof of Local Address

  • Business registration showing local address
  • Utility bill
  • Tax notice
  • Rent receipt
  • Title deed

Malaysia: Mobile Numbers

Requirements for Individuals

Information RequiredDocumentation RequiredAcceptable Documentation One of the following

Name

Proof of Identity

  • Government-issued ID
  • Passport

Identity Document Number

Proof of Identity Document Number

  • Government-issued ID
  • Passport

Identity Document Issuing Country

Proof of Identity Document Issuing Country

  • Government-issued ID
  • Passport

Address

Must be within Malaysia

Proof of Malaysian Address

  • Government-issued ID showing Malaysian address (for Malaysian citizens or permanent residents)
  • Work permit showing company and company address (for non-Malaysian citizens)
  • Student ID showing university address (for non-Malaysian citizens)

Mailing Address

Proof of Mailing Address

  • Utility bill (less than 1 month old)

Requirements for Businesses

Information RequiredDocumentation RequiredAcceptable Documentation One of the following

Business Name

Proof of Identity

  • Business registration

Business Address

Must be within Malaysia

Proof of Malaysian Address

  • Business registration showing Malaysian address

Name of Authorized Representative

Proof of Identity

  • Government-issued ID with picture
  • Passport

Identity Document Number of Authorized Representative

Proof of Identity Document Number

  • Government-issued ID
  • Passport

Identity Document Issuing Country of Authorized Representative

Proof of Identity Document Issuing Country

  • Government-issued ID
  • Passport

Address of Authorized Representative

Must be within Malaysia

Proof of Malaysian Address

  • Government-issued ID showing Malaysian address (for Malaysian citizens or permanent residents)
  • Work permit showing company and company address (for non-Malaysian citizens)
  • Student ID showing university address (for non-Malaysian citizens)

Letter of Authorization for Authorized Representative

Proof that representative is authorized to act on behalf of the business

  • Executed Letter of Authorization

Malaysia: Toll-Free Numbers

Requirements for Individuals

Information RequiredDocumentation RequiredAcceptable Documentation One of the following

Name

Proof of Identity

  • Government-issued ID
  • Passport

Address

May be anywhere in the world

Proof of Address

  • Government-issued ID showing Malaysian address (for Malaysian citizens or permanent residents)
  • Work permit showing company and company address (for non-Malaysian citizens)
  • Student ID showing university address (for non-Malaysian citizens)

Requirements for Businesses

Information RequiredDocumentation RequiredAcceptable Documentation One of the following

Business Name

Proof of Identity

  • Business registration

Business Address

May be anywhere in the world

Proof of Address

  • Business registration 
  • Utility bill
  • Tax notice
  • Rent receipt
  • Title deed

For the benefit of all our customers, these guidelines are provided to help you comply with applicable requirements and to help ensure Yodel's platform remains compliant with global telecommunications ecosystem requirements. These guidelines represent our current understanding of common compliance requirements generally applicable to Yodel and its customers, and do not constitute legal advice. You should check these pages regularly for updates as telecommunications ecosystem requirements continue to evolve and change, and the information below may be updated or changed without notice.