In some cases, we are unable to port your number to Yodel. We listed the most common reasons and explain how to solve this.
Although most numbers are portable, there are several common reasons why a port request may be intiially rejected by the carrier losing the numbers. In nearly all cases, these rejections can be remedied by the rightful user of the phone number such that the port request will be able to proceed.
The best way to prevent your port request from being rejected is to make sure you submit the exact information that your current carrier has on file. It’s a good idea to contact your current carrier in advance to verify this information.
Below is a list of common reasons for a port request rejection:
Unsatisfactory Business Relationship
This typically means that either you have an unpaid balance or the carrier charges a port away fee.
To resolve this rejection you must pay any outstanding balance/fee to your current carrier.
Once this is resolved, send us an email and we will resubmit the port request.
All Data Mismatch / Name Mismatch / Address Mismatch
This means that the information you submitted on your Letter of Authorization (LOA) is different from what is on file with your carrier in their Customer Service Record (CSR). A CSR is a copy of how your telephone records appear in the telephone company’s database. In order to ensure a port request’s likely success, the information on the Letter of Authorization (LOA) – particularly the authorized user, service address, and zip code – should exactly match the information on the CSR.
To resolve this rejection, contact the carrier to update your information. You may need to talk to your carrier's porting team to get a copy of the CSR for your account.
Once they update your information, send us an email and we will resubmit the port request. Alternatively, send us a new LOA with the correct information.
Number is Inactive
Your numbers must be in service with the losing carrier.
To resolve this rejection, contact the losing carrier to reinstate the number.
Once the number is reactivated, send us an email and we will resubmit the port request.
Unauthorized Signature
This means that the person authorized to make changes on the account is not the person who signed the Letter of Authorization (LOA).
To resolve this rejection, contact the carrier to update the person authorized to make changes on the account.
Once they update your information, send us an email and we will resubmit the port request. Alternatively, send us a new LOA with the correct signature.
Incorrect / Missing Account Number
To resolve this rejection, contact your losing carrier to obtain the account number they have on file. Once you have this information send us an email and we will resubmit the port request.
Unlock Google Voice
All Google Voice numbers must be unlocked before they can be ported out. To unlock the number visit this link: www.google.com/voice/unlock Once you have unlocked your number send us an email and we will resubmit the port request.
Invalid Billing Telephone Number
The billing telephone number is typically a master number used to identify an account with many phone numbers.
To resolve this rejection, contact the losing carrier to obtain the billing telephone number they have on file.
Once you have this information send us an email and we will resubmit the port request.
Number is Unportable
Regretfully, there are some regions from which Yodel can’t port phone numbers.
Have you considered getting a number from the Yodel number pool?
Just log in to manage.yodel.io and select a number in your area.